Privacy Policy

Your privacy, and the privacy of all users of this website, is important to us. Accordingly, we have adopted the following privacy policy. Our policy is based on the principles of notice, access and security, in the collection and use of all information regarding our users and their activities at our site.

1. Notice

This policy tells you, among other things, who operates this website, for whom it is operated, what information we gather from you, how we may use or disclose that information and our efforts to protect it. Please read this policy carefully, and feel free to contact us at info@serenicare.com if you have any questions regarding its contents.

Website

This website is operated on behalf of Funeral Pros, LLC. Its content has been reviewed and approved by representatives of Funeral Pros, LLC, who assume all responsibility for the accuracy of information contained herein.

Types of Information Collected

In connection with your use of our site, we ask for and may collect a variety of information from and about you in different ways. For example, when you complete the contact form, we ask for and store your name, email address, phone #, other identifying contact data.

Use of Cookies

Use of our site requires that you accept the use of cookies, which are small data files that our Web site sends to your browser for storage on your computer’s hard drive. We use cookies to protect confidential data, track activity at our site and better serve your needs and interests.

Use of Information

The use of any information you provide is strictly limited to the specific funeral/cremation service applied for on this website.

Disclosure of Information

Aside from the parties mentioned above, we will not disclose your personal information to anyone else, unless compelled by law: We may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm.

2. Access

At any time after you have logged on to our site, you may contact us at francis@serenicare.com to request access to information we have collected regarding you or to notify us of changes to such information. If you request any such changes, we will contact you by email or fax to confirm those changes. Once confirmed, any new item of information will replace the corresponding information previously provided.

3. Security

We do use SSL security for checkout.

Please remember that you play a valuable part in security as well. After you have finished using our site, you should exit your browser so no unauthorized persons can use our site. Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate websites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites’ policies before revealing any sensitive or personal information.

Regardless of the precautions taken by you or by us, “perfect security” does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk. Changes to Privacy Policy. It may be necessary from time to time for us to modify this policy to reflect changes in the way we collect and use information or changes in privacy-related laws, regulations, and industry standards. Accordingly, we reserve the right to change this policy at any time by posting the revised policy on this website. 

Copyright 2017

This site is copyrighted by Funeral Pros, LLC and any reproduction of its graphics, logso, trademarks, contents, artistic layout, information or forms is strictly prohibited. No part of this website can be duplicated without written permission of the owners. 

Indemnification

If you choose to use this site, you agree to indemnify and hold harmless Funeral Pros, LLC and its affiliated companies, including all officers, managers, censors, and affiliated licensors from and against all losses, accidents, unavoidable situations and the expenses related to them. You agree to pay reasonable attorney's fees for all issues related to the indemnification.

Payments

Payment is due at the time of the arrangements unless there are extenuating circumstances understood and agreed upon by Funeral Pros, LLC. Services can be paid in cash with any of our agents or at our offices, by appointment only. Payment may also be made by check or credit card and may be processed directly on our website. We take all major credit cards. 

Refund Policy

Payment is due at the time of the arrangements unless previous arrangements have been made. If any service is paid for but not received, we will refund the cost of that item. 

Returns

Returns will be accepted for a full refund (less any shipping charges and fees) as long as you have original packaging materials and pay for the shipping to make the return. All returned items need to be in new shape without any markings, engravings, nor can they have contained human cremated remains at any time. You must package and arrange shipping and we will issue a full refund when the vendor receives the items and issues a credit to us. 

Returns of items that are defected

We will reorder and replace all items that have defects. Of course, shipping time could possibly delay your services. We will make our best efforts to accomodate your needs.

Disclaimer

We guarantee our best efforts to complete your cremation or funeral services in a timely and professional manner. However, as in all cremation and funeral cases, we rely on others (doctor signatures for death certificates, medical examiner approvals, registration of death certificates, cremation retort availaility, etc.) to finalize the process. These interruptions are unavoidable but we will do all in our power within reason to accommodate your requests.

Rules and forms change often. We will do our best to make sure our website is up-to-date but we cannot be responsible for unknown changes or mistakes.

If there is a typographical error that leads to a mistaken price or description of services or merchandise, we reserve the right to either honor those items or refuse or cancel them at our discretion. If previous payment has been made funds will be returned.

All terms and conditions are applicable to all users of the website. All of the offers made on this site can be terminated at any time without notice.

Purchasing on this site 

Any foul language, threats, obscene information, distribution of illegal information, deception or harassment in any form is strictly forbidden. You may not use this site to solicit any form of business. Funeral Pros, LLC will make the final decisions on any questionable uses. 

Customer Service

You must call us immediately prior to filling out your personal information online so that we can make arrangements for the removal of your loved one. You must also call us upon completion of your forms and service selections online so that we can follow up with you to finalize your arrangents. You may reach us at 1-855-220-4020 or email us at francis@serenicare.com or kent@serenicare.com.

General Information

We will protect your information and keep it safe. We will use, store and protect the information you give us for the death certificate, payment, or the finalization of necessary cremation information. These files are only used by those with a necessity to carry out the normal functions related to all funeral and cremation services. We reserve the right to delete all electronic files after a period of time.

Warning

It is a state/federal crime to make false statement or represent yourself falsely (for example, you cannot claim to be a spouse, father, mother or sibling if you are not) on death certificates or other official documents for any reason. You cannot claim insurance proceeds if you are not entitled.